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FREQUENTLY ASKED QUESTIONS

The Answers You Need

We want to prevent any issues that may come up as you browse through our products. That’s why we’ve provided comprehensive answers to some of our most frequently asked questions, which are listed below.

HOW DO I ORDER AT PLANETSARA.COM?

Ordering though planetsra.com is simple. When you visit a product page you can add an item to your basket. Once you are happy with the items you have in your basket you click on the basket icon on the right top of our page. This will take you to your basket page from where you can start the checkout process.

HOW CAN I USE DISCOUNT CODE?

If you had a discount code In your email and you followed the link to our site the discount should be applied automatically. In case that you got your discount code in some other way just enter it on the payment page in checkout and hit apply to apply the discount.

DO I HAVE TO PAY ADDITIONAL CHARGES OR TAX WHEN ORDERING AT PLANETSARA.COM?

No, planetsara.com is a registered company and all taxes are paid for and included in the prices that you see on our website. For the customers outside the Europe there can be extra customs charges. Please inform at your local authorities.

DO YOU OFFER HIGH VOLUME ORDERS?

Yes we do.Please contact us by email info@planetsara.co.uk for further details.

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HOW LONG DOES SHIPPING TAKE? 

Shopping within the Europe takes 4-8 business days. Shipping to locations outside the Europe may take longer. Please reefer to our Shipping Policy. Depending on delivery schedules and peaks in demand it may take a day longer for your package to arrive.

WHAT SHIPPING OPTIONS DO YOU OFFER?

We offer Post, Standard and Express shipping. Shipping to some destination can be limmited to only one option. Please reefer to our Shipping Policy.

WHAT IS THE COST OF SHIPPING?

Our shipping cost vary. They are dependent on the weight and the location where the package needs to be delivered.

HOW LONG DOES SHIPPING TAKE? 

Shopping within the Europe takes 4-8 business days. Shipping to locations outside the Europe may take longer. Please reefer to our Shipping Policy. Depending on delivery schedules and peaks in demand it may take a day longer for your package to arrive.